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ISO 9001:2015 QMS (Click here for complete list of ISO 9000 series of standards)

ISO 9001:2015 QMS is the latest version of Quality Management System standard. It specifies requirements for a Quality Management System where an organization needs to:

  • Demonstrate its ability to consistently provide product and services that meets customer and applicable statutory & regulatory requirements, and
  • Address customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

Roadmap for achieving
ISO 9001:2015 QMS

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ISO 14001:2015 EMS - Environment Management System

ISO 14001:2015 EMS standard specifies requirements for an environmental management system, to enable an organization to formulate policy and objectives taking into account legislative requirements and information about significant environmental impacts.

ISO 14000 EMS applies to those environmental aspects which the organization can control and over which it can be expected to have an influence. It does not itself state specific environmental performance criteria.

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SA 8000 for Social Accountability

SA8000 is an auditable certification standard that encourages organizations to develop, maintain, and apply socially acceptable practices in the workplace. It was developed in 1997 by Social Accountability International (SAI), formerly the Council on Economic Priorities, by an advisory board consisting of trade unions, NGOs, civil society organizations and companies. The SA8000 streamlines the complexities of navigating industry and corporate codes to create a common language and standard for measuring social compliance. As it can be applied worldwide to any organisation in any industry, it is an extremely useful tool in measuring, comparing, and verifying social accountability in the workplace.

SA8000 certification is a management systems standard, modelled on ISO standards. The management systems criteria require that facilities seeking to gain and maintain certification must go beyond simple compliance to the standard, but also integrate it into their management systems and practices and demonstrate ongoing conformance with the standard. SA8000 is based on the principles of international human rights norms as described in International Labour Organisation conventions, the United Nations Convention on the Rights of the Child and the Universal Declaration of Human Rights. It measures the performance of companies in nine areas important to social accountability in the workplace:

  • Child Labour
  • Forced and Compulsory Labour
  • Health and Safety
  • Freedom of Association & Right to Collective Bargaining
  • Discrimination
  • Disciplinary Practices
  • Working Hours
  • Remuneration
  • Management System

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BSCI Business Social Compliance Initiative (BSCI) - amfori BSCI

The amfori BSCI is the European social monitoring system for ethical sourcing initiated by the Brussels-based Foreign Trade Association (FTA). amfori BSCI is a business-driven initiative for companies committed to improving working conditions in the global supply chain. amfori BSCI unites hundreds of companies around one common Code of Conduct and supports them in their efforts to build an ethical supply chain by providing them with a step-by-step development- oriented system, applicable to all sectors and all sourcing countries.

amfori BSCI Code of Conduct is built on the most important International Conventions protecting workers' rights, notably the ILO Conventions and recommendations. All amfori BSCI participants commit to implement the Code in their supply chains. amfori BSCI supports companies by providing them with a range of interlinked activities and tools to achieve a socially compliant supply chain.

The 11 principles of the Code of Conduct that amfori BSCI participants commit to implement in their supply chains are:

  • The rights to Freedom of Association and Collective Bargaining
  • No Discrimination
  • Fair Remuneration
  • Decent Working Hours
  • Occupational Health and Safety
  • No Child Labour
  • Protection of Young Workers
  • No Precarious Employment
  • No Bonded Labour
  • Protection of the Environment
  • Ethical Business Behaviour

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BSCI Supplier Ethical Data Exchange (SEDEX)

SEDEX is a not for profit membership organisation dedicated to driving improvements in ethical and responsible business practices in global supply chains. SEDEX is a web-based system designed to help organizations manage data on labour practices in their supply chain. Members have the benefit of being able to publish their SMETA audit reports directly on the SEDEX system for viewing by all customers.

SEDEX members have agreed the Best Practice Guide, a common methodology to improve audit standards and promote mutual acceptance of audit reports. In addition to the principles in the ETI Base Code, SMETA also review performance against the right to work of migrant workers, management systems and implementation, sub-contracting and home working and environmental issues. The aim is to ease the burden on suppliers facing multiple audits, questionnaires and certifications and to drive improvements in the ethical performance of global supply chains.

SEDEX focuses on four key areas:

  • Labour Standards
  • Health and Safety
  • The Environment
  • Business Ethics

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BSCI Social and Labor Convergence Program (SLCP)

The objective of SLCP is to improve working conditions in global supply chains especially in apparel and footwear factories by creating a Converged Assessment Framework for social and labor data collection that will eliminate audit fatigue by replacing current proprietary assessment tools, increase the opportunity for greater comparability of social & labor data and redeploy resources towards greater impact programs..

SLCP enables actors working to improve social and labor conditions, and provides a foundation for other crucial elements like transparency, better buying practices and improvement programs. SLCP will drive collaborative action and stakeholder inclusion.

SLCP focuses on nine key areas:

  • Recruitment and Hiring
  • Working Hours
  • Wages and Benefits
  • Employee Treatment
  • Employee Involvement
  • Health and Safety
  • Termination
  • Management Systems
  • Above and Beyond - Workplace Well-being and Community Impact

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ISO 29990 ISO/TS 22163:2017 IRIS Certification

IRIS (International Railway Industry Standard) is an initiative led by the Union of the European Railway Industries (UNIFE). It is a globally recognized standard unique to the railway sector for the evaluation of management systems.

IRIS rev. 03 Certification is based ISO/TS 22163:2017 Railway Applications - Quality Management System - Business Management System Requirements for Rail Organizations: ISO 9001:2015 and particular requirements for application in the rail sector and IRIS Certification Rules 2017.

ISO/TS 22163 is applicable to all companies in the rail industry including suppliers of Indian Railways.

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ISO 29990 ISO 29990 for Learning Service Providers (LSPs)

ISO 29990 international standard specifiesthe basic requirements for providers of learning services in non-formal education and training. Examples of non-formal education and training could include vocational training, lifelong learning and incompany training, whether outsourced or in-house.

The objective of this International Standard is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers and their clients in the design, development and delivery of non-formal education, training and development.

ISO 29990 International Standard uses the term ‘learning services’ rather than ‘training’, to encourage a focus on the learner and the results of the process, and to emphasise the full range of options available for delivering learning services. ISO 29990 International Standard focuses on the competency of Learning Service Providers (LSPs).

ISO 29990 International Standard is intended to assist organisations and individuals to select a learning service provider who will meet the organisation’s needs and expectations for competency and capability development and can be used to certify learning service providers.

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ISO 50001 EnMS ISO 50001 EnMS - Energy Management System Standard

The purpose of ISO 50001 EnMS International Standard is to enable organizations to establish the systems and processes necessary to improve energy performance, including energy efficiency, use and consumption. Implementation of ISO 50001 EnMS International Standard is intended to lead to reductions in greenhouse gas emissions and other related environmental impacts and energy cost through systematic management of energy.

ISO 50001 EnMS International Standard is applicable to all types and sizes of organizations, irrespective of geographical, cultural or social conditions. Successful implementation depends on commitment from all levels and functions of the organization, and especially from top management. ISO 50001 EnMS International Standard specifies energy management system (EnMS) requirements, upon which an organization can develop and implement an energy policy, and establish objectives, targets, and action plans which take into account legal requirements and information related to significant energy use. ISO 50001 EnMS enables an organization to achieve its policy commitments, take action as needed to improve its energy performance and demonstrate the conformity of the system to the requirements of ISO 50001 EnMS International Standard.

ISO 50001 EnMS International Standard specifies energy management system (EnMS) requirements, upon which an organization can develop and implement an energy policy, and establish objectives, targets, and action plans which take into account legal requirements and information related to significant energy use. ISO 50001 EnMS enables an organization to achieve its policy commitments, take action as needed to improve its energy performance and demonstrate the conformity of the system to the requirements of ISO 50001 EnMS International Standard.

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IS 15700 QMS for Public Service Organizations / SEVOTTAM

IS 15700:2018 QMS standard is published by the Bureau of Indian Standards (BIS) on the initiative of the Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Govternment of India.

The standard is specifically designed for public service organizations to demonstrate their ability to consistently provide effective and efficient services which meets customer and applicable legal, statutory and regulatory requirements, to enhance customer satisfaction and for continual improvement in their services and service delivery processes.

Public service organizations including Government Ministries, Offices and Departments, Regulatory Bodies, Public Utility Service Provider, etc, which are either directly providing service to society at large or those which through their policies, directives, regulations, etc, indirectly affect the services being provided by these service providers, are eligible for certification under this scheme.

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IATF 16949:2016 QMS for Automotive Sector

IATF 16949 QMS (ISO/TS 16949) defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive related products. ISO/TS 16949 QMS technical specification is applicable to sites of the organization where customer specified parts, for production and/or service, are manufactured.

The goal of IATF 16949 QMS standard is the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.

IATF 16949:2016 QMS differs from other ISO standards in two important ways: it is restricted to automotive companies and their suppliers; and it requires compliance with a customer's requirements worldwide, not just regionally.

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ISO ISO 22000 FSMS for Food & Beverage Industry

ISO 22000 FSMS International Standard specifies the requirements for a food safety management system that combines the following generally recognized key elements to ensure food safety along the food chain, up to the point of final consumption:

  • Interactive communication;
  • System management;
  • Prerequisite programmes;
  • HACCP principles.

ISO 22000 FSMS International Standard integrates the principles of the Hazard Analysis and Critical Control Point (HACCP) system and application steps developed by the Codex Alimentarius Commission. By means of auditable requirements, it combines the HACCP plan with prerequisite programmes (PRPs). Hazard analysis is the key to an effective food safety management system, since conducting a hazard analysis assists in organizing the knowledge required to establish an effective combination of control measures.

ISO 22000 FSMS International Standard requires that all hazards that may be reasonably expected to occur in the food chain, including hazards that may be associated with the type of process and facilities used, are identified and assessed. Thus ISO 22000 FSMS provides the means to determine and document why certain identified hazards need to be controlled by a particular organization and why others need not.

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HACCP for Food & Beverage Industry & Service
  Hazard Analysis and Critical Control Point or HACCP (Pronounced Hassip) is a Systematic Quality Method for the Food and Beverage industry and service to detect and control the possible chemical, physical, and biological hazards within a process.

HACCP involve seven principles:

  • Analyze hazards.
  • Identify critical control points.
  • Establish preventive measures with critical limits for each control point.
  • Establish procedures to monitor the critical control points.
  • Establish corrective actions to be taken when monitoring shows that a critical limit has not been met.
  • Establish procedures to verify that the system is working properly.
  • Establish effective recordkeeping to document the HACCP system.

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ISO 45001:2018 (Previously OHSAS 18001:2007)

ISO 45001 standard specifies requirements for an occupational health and safety (OH&S) management systems, to enable an organization to formulate a policy and objectives, taking into account legislative requirements and information about significant hazards and risks, which the organization can control and over which it can be expected to have an influence, to protect its employees and others, whose health and safety may be affected by the activities of the organization. It does not itself state specific safety performance criteria.

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ISO 13485 QMS ISO 13485 QMS and ICMED- Quality Management Standard for Medical Device Industry

ISO 13485 QMS International Standard specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer requirements and regulatory requirements applicable to medical devices and related services. The primary objective of ISO 13485 QMS International Standard is to facilitate harmonized medical device regulatory requirements for quality management systems. As a result, ISO 13485 QMS includes some particular requirements for medical devices and excludes some of the requirements of ISO 9001 QMS that are not appropriate as regulatory requirements.

Indian certification for Medical Devices Certification has Criteria ICMED 9000, ICMED 13485 and ICMED 13485 Plus published by the QCI – AIMED in support of the QCI AIMED Voluntary initiative for medical devices. The following certification schemes are available:
a) ICMED 9000 - ISO 9001 requirements Plus additional requirement
b) ICMED 13485 - ISO 13485 requirements Plus additional requirements
c) ICMED 13485 Plus - Product specification as per MoHFW’s Technical specifications

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ISO 28000 TQVISION ISO 28000 Security Management Systems for the Supply Chain and C-TPAT

ISO 28000 International Standard has been developed in response to demand from industry for a security management standard. Its ultimate objective is to improve the security of supply chains. ISO 28000 International Standard enables an organization to establish an overall supply chain security management system.

ISO 28000 International Standard requires the organization to assess the security environment in which it operates and to determine if adequate security measures are in place and if other regulatory requirements already exist with which the organization complies. If security needs are identified by this process, the organization should implement mechanisms and processes to meet these needs. ISO 28000 International Standard is intended to apply in cases where an organization’s supply chains are required to be managed in a secure manner.

ISO 28000 International Standard specifies the requirements for a security management system, including those aspects critical to security assurance of the supply chain. These aspects include, but are not limited to, financing, manufacturing, information management and the facilities for packing, storing and transferring goods between modes of transport and locations. Security management is linked to many other aspects of business management. These other aspects should be considered directly, where and when they have an impact on security management, including transporting these goods along the supply chain.

C-TPAT (Customs–Trade Partnership Against Terrorism) is a voluntary supply-chain security program led by U.S. Customs and Border Protection (CBP) focused on improving the security of private companies' supply chains with respect to terrorism. It recognizes that CBP can provide the highest level of cargo security only through close cooperation with the principle stakeholders of the international supply chain such as importers, carriers, consolidators, licensed customs brokers, and manufacturers. C-TPAT members are considered to be of low risk, and are therefore less likely to be examined at a U.S. port of entry.

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CE MARK (Click here for more information on CE Mark)

To complete in today's global marketplace, Indian manufacturers are beginning to export more goods to Europe. Before doing so, however, many companies must obtain CE marking, which allows them to move their products freely throughout the European Economic Area. CE marking is required on products that fall within the scope of any of the European Union’s Directives.

CE marking on a product is the manufacturer's assertion that the product complies with the essential / safety requirements of relevant European regulations.

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Information Security Management System (ISMS) - ISO/IEC 27001

Organisations are seeking to demonstrate to their stakeholders, business partners and customers some form of 'fit for purpose' assurance regarding their information security.

A small gap in an information security management system may have dramatic consequences. Organisations need to define and maintain controls to avoid risk of leakage or destruction of confidential information.

ISO/IEC 27001 gives information on measures, on what effects they have and how to implement them. The standard defines the desired best practice methods for controlling (Protecting) information - Confidentiality, Integrity & Availability.

Once you start using ISO/IEC 27001 as a basis for your ISMS, your management system can be audited and registered by a third party (Certification Body).

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Information Technology Service Management (ISTM) - ISO/IEC 20000-1 ISM

More and more companies are now becoming dependent of Information Technology infrastructure to meet the business requirements and to remain competative in the global market. An integrated framework for delivering and managing IT services to the customers can provide better control, greater effectiveness and opportunities for improvement within the company.

It provides a framework and assessment specification for a company to effectively deliver and manage IT services. ISO/IEC 20000-1 can be implemented internally by an IT department or externally by a business that provides Information Technology services for its customers.

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TL 9000 QMS for Telecommunications Industry

TL 9000 standard defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. TL 9000 also includes the requirements for performance and cost-based metrics that measure reliability and quality performance of the products and services. The standard is based on ISO 9000 and includes requirements from Bellcore GR1252-CORE, SEI, and SPICE, and will include additional requirements to cover a varied class of products.

TL 9000 is published by the Quality Excellence for Suppliers of Telecommunications (QuEST). QuEST is a grouping of telecommunications service providers and suppliers founded by members of the Bell Family with the intent of developing better quality requirements for the telecommunications industry.

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WHO defines Good Manufacturing Practices (GMP) as “that part of quality assurance which ensures that products are consistently produced and controlled to the quality standards appropriate to their intended use and as required by the marketing authorization.”

GMP covers all aspects of the manufacturing process: defined manufacturing process; validated critical manufacturing steps; suitable premises, storage, transport; qualified and trained production and quality control personnel; adequate laboratory facilities; approved written procedures and instructions; records to show all steps of defined procedures have been taken; full traceability of a product through batch records and distribution records; and systems for recall and investigation of complaints.

The guiding principle of GMP is that quality is built in to a product, and not just tested in to a product. Therefore, the assurance is that the product not only meets the final specifications, but that it has been made by the same procedures under the same conditions each and every time it is made. There are many ways this is controlled - validation is that part of GMP that ensures that facility systems, equipment, processes, and tests procedures are in control and therefore consistently produce quality product.

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GlobalGAP standards specified the requirement for the certification of the production process (producing, growing or cropping) to ensure that only those that reach a certain level of compliance with established Good Agricultural Practices set out in the GlobalGAP normative documents are certified.

The Scheme covers the whole agricultural production process of the certified Product, from before the plant is in the ground (seed and nursery control points) to non-processed end product (Produce Handling control points). Seperate requirements have been laid down for each product (For E.g., Mangoes, Bananas, Potatoes, Beans, Grapes, Oranges, Apples, Soya, Broccoli, etc). It includes Integrated Crop Management (ICM), Integrated Pest Control (IPC), HACCP and QMS.


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