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ISO 9001 QMS Certification for the Central Public Relation Office, Tihar Prison Complex, New Delhi


New Delhi, India, January 22, 2009 - Central Public Relation Office at Tihar Prison Complex has achieved ISO 9001 Quality Management System Certification.

Tihar Jail complex is one of the largest prison complex in the world. More than 10,000 inmates are lodged at the nine central jails situated within the Tihar Prison Complex. Each prisoner lodged in the Tihar Prisons is allowed to hold two interviews per week with his or her relatives/friends. The interviews are generally permitted in the "Mulaquat Jungla" of the jail where the inmate is lodged. The duration of each interview is 30 minutes. The interviews are conducted as per the first name alphabet of a prisoner and these are so arranged so that each alphabet has two days earmarked in a week. Each prisoner is normally permitted three visitors per interview. During the interview, a prisoner is allowed to receive vegetarian food, fruits, clothe and coupons. In addition, prisoners are entitled to receive interviews from their legal advisor on all working days. The CPRO has a Tele Booking Facility for recording interviews with prisoners. Public can record their interviews over telephone for interacting with prisoners lodged in respective jails upto 10 days in advance.

This is one of the first initiatives by the Jail authorities anywhere in the world. As per the CPRO, Mr. Sunil Kumar Gupta, this is aimed to ensure hassle-free meeting between inmates and their dear ones. On an average, the two PRO offices located at Gate No. 3 and Gate No. 4 of the prison complex handles around 1,500 visitors daily having booked their meeting in advance with around 700 prison inmates. The scope of the ISO 9001 QMS certification covers - "Provision of tele-booking of interviews with prisoners lodged in respective jails and management of visitors".

The activity of standardising the system was started during Aug 2008 with the appointment of TQ Vision as the management consultants to facilitate the process of certification. A team consisting of the CPRO Mr. Sunil Kumar Gupta and PRO's Mr. Vijay Goswami and Mr. Ashok Rawat worked on the standardisation process under the guidance of Mr. Rajeev Arora, Lead Consultant, TQ Vision. Mr. Vijay Goswami was nominated as the Management Representative. All staff members were instrumental in providing the inputs & suggestions for the improvements and whole heartily supported the implementation and the certification process for Central Public Relation Office.

The system documentation was drafted by TQ Vision after studying the existing systems and the requirements defined in the Delhi Prison Act and Delhi Jail Manual. Systems were standardised and procedures documented for tele-booking, searching & frisking, visitor handling, etc. The ISO 9001 Quality Manual and the ISO 9001 Quality System Procedures Manual was released after approval from Mr. Sunil Kumar Gupta. This was followed-up with the implementation, internal audits by internal auditors and management reviews by the CPRO.


The ISO 9001 Auditing Team from STQC Certification Services (Ministry of Electronics and Information Technology, Government of India) was very much satisfied with the system implementation and has identified the services planning and the management commitment as some of the strong areas within the organization.

The certificate was formally issued on January 13, 2009. Speaking on the occasion, Mr. Sunil Kumar Gupta congratulated all the Officers and Staff members and especially Mr. Vijay Goswami and Mr. Rajeev Arora, Lead Consultant, TQ VISION without whom the project might not have been completed within the target.

ISO 9001 certification of Tihar Prison, Delhi for Visitors management system

We have provided consultancy and training services to establish, implement and achieve ISO 9001 Certification to Delhi's Tihar Central Jail 1, Tihar Jail's Central Public Relations Office, Tihar Jail's Drug De-Addiction Center at Tihar Central Jail 3 and District Jail Rohini, Delhi

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